Terms of Service

Last updated: June 1, 2026 • Effective date: June 1, 2026

Please read these Terms of Service ("Terms") carefully before using LockNest products, our website, or the LockNest mobile application. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and LockNest, Inc. ("LockNest," "we," "our"). By creating an account, placing an order, or using the LockNest app, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Products and Services

LockNest sells smart lock hardware and provides supporting software and cloud services ("Services"). You understand that:

• Product availability and pricing are subject to change without notice
• Product images are representative; actual products may vary slightly
• Software and app features may be added, modified, or removed over time
• Some features require an active internet connection and a compatible smartphone
• Cloud services may experience downtime for maintenance or unforeseen issues

3. Account Registration

To access the LockNest app and certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account credentials
• Promptly notify us of any unauthorized use of your account
• Take responsibility for all activity that occurs under your account

4. Purchases and Payments

All prices are listed in US dollars and are subject to applicable taxes. By submitting an order, you authorize LockNest to charge the payment method provided. Orders are subject to acceptance; we reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or product descriptions, or suspected fraud. Payment is processed at the time of order placement.

5. Shipping and Delivery

Estimated delivery times are provided in good faith but are not guaranteed. Title and risk of loss for purchased products pass to you upon delivery to the shipping carrier. LockNest is not responsible for delays caused by the carrier, customs, or circumstances beyond our control.

6. Prohibited Uses

You agree not to use LockNest products or services to:

• Gain unauthorized access to any property, system, or network
• Violate any applicable law, regulation, or third-party rights
• Reverse engineer, disassemble, or tamper with lock hardware or software
• Share account access with unauthorized third parties for commercial resale
• Interfere with or disrupt the integrity or performance of our services
• Collect or harvest user data from our platform without express permission

7. Intellectual Property

All LockNest software, hardware designs, trademarks, logos, and content are the property of LockNest, Inc. and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the LockNest app solely for personal, non-commercial purposes in connection with your LockNest products.

8. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCKNEST PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LOCKNEST DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOCKNEST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR PRODUCTS OR SERVICES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless LockNest and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your violation of these Terms or your use of our products or services.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Travis County, Texas.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes at least 30 days in advance via email or app notification. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at:
Email: legal@locknest.com
Mail: LockNest, Inc., 1201 Innovation Drive, Suite 400, Austin, TX 78701